Delivery Information

Website: www.bonikstore.com   |   Effective Date: October 22, 2025

🚚 Delivery Areas

We currently provide home delivery service across all districts of Bangladesh. Orders are delivered via reliable courier services to Dhaka City, Chittagong, Sylhet, Rajshahi, Khulna, and other areas nationwide.

🕒 Delivery Time

• Inside Dhaka City: 1–3 business days
• Outside Dhaka: 3–5 business days

Note: During public holidays, festivals, or unexpected logistic delays, delivery may take additional time.

💸 Delivery Charges

The following standard charges apply, but may vary depending on product weight, size, or delivery location:

• Dhaka City: ৳100
• Outside Dhaka: ৳150

🧾 Cash on Delivery (COD)

We offer Cash on Delivery (COD) service anywhere in Bangladesh. Customers can pay in cash upon receiving the product. For certain items, COD limits may apply, which will be displayed during order confirmation.

📦 Courier Partners

We ship products via reliable courier partners (e.g., Steadfast, Pathao, etc.). After shipment, you will receive a tracking number via SMS/email to track your order in real time.

🔎 Order Tracking

Once your order is confirmed, you will receive a tracking link via SMS or email. Click on the link to view the current status of your order.

📜 Incorrect or Incomplete Information

If the address, name, or phone number provided during the order is incorrect or incomplete, delivery may be delayed or fail. Please provide accurate and complete information when placing your order. Contact our customer service promptly if you need to update your address before cancellation.

🔁 Returns & Exchanges

If any defect, damage, or wrong product occurs upon receipt, please contact our customer service within 24 hours. For detailed return/exchange policy, visit — Return & Exchange Policy.

❗ Additional Notes

• To avoid confusion regarding product sizing or colors, please carefully check the dimensions and images provided on the product page.
• Delivery charges may vary if special offers or coupons are applied; all charges will be clearly shown at checkout.

Note: This page information may be updated over time — please check periodically for important changes.